A woman who discovered tens of thousands of dollars missing from her Wells Fargo account says the financial giant is failing to protect its customers.
The victim, who wants to remain anonymous to protect her identity, says thieves looted more than $81,000 from her account via electronic transfers, reports FOX News Memphis.
The woman says she had only withdrawn money from her account three times after opening it five years ago.
She says the incident happened in November, but she noticed the theft months later because she did not receive any suspicious activity alert or notification from Wells Fargo.
“I couldn’t believe that this was happening to me. I wasn’t expecting anything to go out of that account. I called the bank immediately…
I would want them to refund or reimburse my money back.”
The victim says Wells Fargo told her the funds were transferred to a Citibank account under her name and social security number. But she says she never opened a Citi account and was not alerted by the banking giant that someone was using her personally identifying information to open one.
She says she’s worried that she may not see a single cent of her money after both Wells Fargo and Citi told her that they would not reimburse the looted funds. She also says Wells Fargo is blaming her for not taking immediate action.
“[They’re] saying, ‘If you would have told us within two hours, we would have stopped that transaction from happening,’ when they did not even send an alert.”
The victim says she doesn’t know how her details got exposed because she only shared her name, social security number and bank account with two potential lenders in September when she was buying a house and to the town she’s living in for bills purposes.
Without recourse, the woman now says she’s taking all her money out of her Wells Fargo account.
“I am changing banks. I am not ever going to trust a bank that does not care for its customers.”
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